Our NOC Services are built on fully redundant Network Operations Centers. We provide 24×365 World Class Remote Monitoring, Remote Management, and Remote Maintenance for some of the world’s most demanding customers. Our Network Operations Centers are driven to deliver Relentless IT Support – we treat every customer and every issue with the highest priority, and our technicians stick with the job until it’s completed. Our World Class NOCs power the finest Managed IT Services across the world.
Our core Managed IT Support philosophy is simple: hire the best people, train them on our strict processes, and provide them with the finest technology tools.
People: We recruit, hire and train the best talent available. Our Network Operations Centers personnel have advanced certifications from Cisco (CCNA, CCIE, CCNP), Microsoft (MCSE, MCITP, MCSA), Oracle, Linux, VMware, Citrix, and Checkpoint. Besides having the skills to deliver or enterprise grade NOC Services, all of our personnel are hightly motivated to deliver Relentless IT Support.
Process: Our Network Operations Centers (NOCs) are built on ITIL and ISO 20000 methodologies, which are global standards for IT Operations Excellence
Technology: All of our NOCs and Data Centers are built within redundant, N+1 frameworks to provide our clients with maximum reliability.
For many companies with IT Staffs, the cost of hiring an additional 4 shifts to manage their environments is simply cost prohibitive. Unfortunately, these same companies have internal 24×7 SLAs to meet, and they are burning out their technicians – which often creates high staff turnover. They do a great job of running their environments 9-5, but the additional 128 weekly hours for support can be unbearable.
Our NOC Services Customers typically save 70% of the cost of hiring to cover nights and weekends. Our flexible IT Managed Services delivery models include customized SOPs (Standard Operating Procedures) and escalation processes that can meet the operational requirements of any business.
For companies considering NOC Outsourcing, we provides an unbeatable solution. We offer unparalleled Network Operations Center Best Practices, highly trained and motivated technicians, and world class network monitoring tools. Our service delivery models are extremely flexible, and our pricing is affordable for any business.
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Microsoft |
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| Windows Server 2000 | Windows 2003 R2 | Windows Server 2003 |
| Windows Server 2008 | Windows 2008 R2 | Windows Server 2012 |
| Windows SBS Series | Exchange Server 2003 | Exchange Server 2007 |
| Exchange Server 2010 | Exchange Server 2013 | Sharepoint Series |
| SQL Server 2005 | SQL Server 2008 | SQL Server 2008 R2 |
| SQL Server 2012 | Active Directory Series | |
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Linux |
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| Red Hat Linux | SUSE Linux | Ubuntu Linux |
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Apple |
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| Mac OS X Server 10.1 (Puma Server) | Mac OS X Server 10.2 (Jaguar Server) | Mac OS X Server 10.3 (Panther Server) |
| Mac OS X Server 10.4 (Tiger Server) | Mac OS X Server 10.5 (Leopard Server) | Mac OS X Server 10.6 (Snow Leopard Server) |
| Mac OS X 10.7 (Lion Server) | MAC OS X 10.8 (Mountain Lion Server) | |
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Apple |
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| Mac OS X Server 10.1 (Puma Server) | Mac OS X Server 10.2 (Jaguar Server) | Mac OS X Server 10.3 (Panther Server) |
| Mac OS X Server 10.4 (Tiger Server) | Mac OS X Server 10.5 (Leopard Server) | Mac OS X Server 10.6 (Snow Leopard Server) |
| Mac OS X 10.7 (Lion Server) | MAC OS X 10.8 (Mountain Lion Server) | |
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Networking and Firewalls |
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| Cisco | Juniper | HP |
| Sonic Wall | Checkpoint | FortiGate |
| Watch Guard | Dell | |
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Virtualization |
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| VMware | Citrix | MS Hyper-V | KVM |
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Databases |
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| Oracle | MS SQL | MySQL |
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Storage NAS/SAN |
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| EMC | Netapp | Hitachi |
| Dell | Oracle | Hewlett Packard |
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