IT Helpdesk Management

IT Help Desk Support

Premiere 24/365 End-User Help Desk Support

If your employees require speedy answers to IT questions, expert guidance on how to use applications, or PC troubleshooting, we are your go-to partner for Help Desk Outsourcing. Our IT Help Desk is available 24/365 to solve your most difficult end-user challenges. Whether your end-users rely on Windows, Mac , Tablets, or Smart Phones, we can handle their most complex questions. Our customers can leverage our IT Help Desk as a standalone solution or as an integral component of our Managed IT Services offering.

Standard Help Desk Services

We provide 24×365 end user support via a toll free number and e-mail for the following requests

Microsoft Office

Symantec Product line

McAfee Product line

Adobe Product line

All major web browsers and e-mail clients

All other software will be support on as reasonable endeavor

Hardware/Firmware/Driver

Network Connectivity

VPN issues

Microsoft and MAC Operating system troubleshooting

Hand Held business use support

Managed IT Services

The burden of managing your IT isn’t getting any easier. Our Managed IT Services plans eliminate your computer headaches and let you get back to doing what you do best: engaging your customers and growing your bottom line.

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NOC Services

Our NOC Services are built on fully redundant Network Operations Centers. We provide 24×365 World Class Remote Monitoring, Remote Management, and Remote Maintenance for some of the world’s most demanding customers.

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Remote Desktop Management

Supporting critical business applications requires focus not only on the underlying infrastructure but also on business processes.

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Remote Server Management

Server Management is the headache that never ends. Every IT Staff has gaps that your budget won’t let you fill. Whether it’s off-hours Server Support, Network Support, or Linux, you can’t get the budget to get your business the support it needs.

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Get It Help Now, We make Technology easy. Solving your It challenges is only a click Away.