Voice Based Process (Inbound & Outbound Calls)
Non-voice Based Process (Email, Chat & Web-Based)
Product Support Services
Technical Support Services
Employee it Help-Desk Services
Billing, F&A
Data Entry Services/Data Processing Services
Data Conversion Services
We provide customer management, back office processes, and a string of services for a segment of industries cutting across all geographical boundaries.
We offer global BPO Services through our strategic locations because we believe in offering you world class services no matter where you are based and from where your business operates. We are premium quality BPO service providers accredited with numerous certifications. No tall claims, no false claims - our professionals' tailor the best management strategies that are a perfect fit for your business needs.
Our Client list includes many Fortune 500 business companies. The specific methodology designed to meet critical business requirements ensure effective delivery of the services. We keep on updating our skills and technology to meet global standards set for BPO services. At Sopos, we are a team of hard core professionals who leave no stone unturned in accomplishing our business objectives.
Technology advancements such as automation and analytics are altering the balance between talent and technology in the top-performing BPO relationship.
Providers need people with different skills due to new technologies and innovations.
Speed
Accuracy
Standardization
ProductivityAnalytics identify trends and opportunities to predict and capture business benefits.
Automation technologies replace task-based transactions.
In high-performance BPO relationships, the company and its service provider work together to multiply the potential business value of the relationship. High performers also target more strategic outcomes than do their peers. BPO is in the midst of a dramatic and rapid evolution—from a commodity and transaction-based focus to one centered on insights and business outcomes. Ultimately, it is the right blend of technology and talent that will separate the winners from the also-rans in the rapidly changing arena of BPO.
